QUEZON CITY. – In its commitment to promoting conciliation-mediation, the National Labor Relations Commission's (NLRC) NCR Single-Entry Approach (SEnA) Desk Office has achieved a triumphant resolution in a labor dispute involving money claims arising from employer-employee relations, securing a favorable outcome for the requesting party – customer service professional.

Opting for settlement, the respondent business processing service corporation facilitated the payment of P43,150.55, representing the unclaimed monetary benefits. This accomplishment was made possible under the guidance of SEnA Conciliator-Mediator Josephine A. Gallenero.

Chairperson Grace E. Maniquiz-Tan urges all parties engaged in labor disputes to make use of the SEnA Desk to foster dialogue and reach fair settlements, aiming to promote a harmonious work environment while protecting the rights and welfare of workers.

Since its inception, the NLRC's Single-Entry Approach (SEnA) Program has served as a platform for the swift resolution of labor issues, aiming to provide a streamlined and efficient process for both employers and employees.

With the expertise of skilled and trained conciliators-mediators, the NLRC maintains its commitment to resolving labor disputes promptly and fairly.