QUEZON CITY—In its continued effort to strengthen efficiency and productivity among its workforce, the National Labor Relations Commission (NLRC) conducted a hybrid Orientation on NLRC Programs and Administrative Matters for newly hired and promoted employees on February 18-19, 2026 at the Main Office and via Zoom.

The activity is aimed at equipping these employees towards excellence in public service and help them gain a comprehensive understanding of the Commission’s programs, policies, and culture as they transition into their roles.

Management and Administrative Department Director Elvira F. Cruz welcomed the participants and stressed the significance of the activity in helping them prepare to become efficient contributors to the goals of the Commission.

Atty. Neeneelyne C. Paguila, Chief of the Research, Information and Publications Division, kicked off the orientation with an Overview of the Commission. She discussed the NLRC’s mandate, mission and vision, history, organizational structure, the role of Labor Arbiters within its jurisdiction, and the primary programs and major final outputs of the Commission.

Meanwhile, Katherine Mae B. Perez and Ma. Cristina B. Carlos, Officers-in-Charge of the Administrative Division, provided discussions on Administrative Matters and Leave Benefits and Compensation Benefits and Incentives, respectively.

Director Cruz also presented the Strategic Performance Management System and benefits which include the preparation of the Office and Individual Performance Commitment and Review (OPCR/IPCR) and the Performance-Based Bonus.

Furthermore, Belen D. Nicasio of the Gender and Development (GAD) Focal Point System focused on the basic concepts, principles, and key terms of GAD.

On the second day, Harold M. Carbo, Chief of the Management and Fiscal Division, introduced the importance of the ISO 9001 standards and the NLRC Quality Management System (QMS), particularly the two registered processes of Monitoring of Performance of Labor Arbiters and Processing and Release of Judgment Award and Cash Bond.

“The QMS allows us to have improved efficiency and productivity, as well as improved personnel competence, transparency and accountability, and better decision-making. Through this, we are able to meet the clients’ requirements and achieve agency targets while ensuring continual improvement,” he said.

He also presented the NLRC Financial Performance for 2024, Client Satisfaction Rating for 2025, the number of complaints received with resolution rate and compliance rate for the 8888 Citizen’s Complaint Hotline and Contact Center ng Bayan, and the performance evaluation of external service providers for 2025 which all have satisfactory results.

On the other hand, Christian Ericson B. Soriano, Computer Programmer III at the NLRC Data Center, talked about cybersecurity awareness. He stressed the importance of protecting the data of clients, partners, and employees who use the services of the NLRC by caring, knowing, and confirming with the experts anything related to the digital resources of the office.

“Before doing anything online, always stop and check first. If you notice something wrong, verify what is the correct thing to do,” he said.

To emphasize the value of public service and accountability, Executive Clerk of Court IV Purdey P. Perez explained the Code of Conduct and Ethical Standards (Republic Act No. 6713) and Anti-Graft and Corrupt Practices (Republic Act No. 3019). He stressed that integrity, ethical standards, and anti-corruption measures are important to gain and maintain public trust.

Lastly, NLRC Employees Association President King Moriel S. Vergel provided an overview about the programs of the association such as the Mutual Aid Program and Emergency Financial Assistance Loan program.

Forty employees from the Main Office and Regional Arbitration Branches nationwide took part in the two-day orientation. The activity was spearheaded by the Administrative Division. ###

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