QUEZON CITY — The National Labor Relations Commission (NLRC) has taken another significant step toward accessible, efficient, and people-centered public service with the launch of its first Self-Service Kiosk, bringing frontline services closer to clients of the Main Office and the National Capital Region Arbitration Branch (NCRAB).

Developed by the NLRC Data Center in coordination with the NCRAB, the Commission Proper, and other operating units at the Main Office, the Self-Service Kiosk is designed to provide clients with convenient, reliable, and responsive access to essential information and services, while reducing waiting time and improving overall service delivery.

The launching ceremony was led by NLRC Chairperson Grace E. Maniquiz-Tan on February 23, 2026, at the 1st Floor, Ben-Lor Building, Quezon Avenue, Quezon City. Also in attendance were Presiding Commissioners and Commissioners, the NCRAB Executive Labor Arbiter and Labor Arbiters, the Executive Clerk of Court IV, officials from the Management and Administrative Department and the Research and Legal Department, as well as other NLRC officials and personnel.

“This initiative reflects our continuing commitment to make our services more accessible to the public by embracing innovation and digital solutions that respond to the evolving needs of our stakeholders,” Chairperson Maniquiz-Tan said. “We hope that increased awareness of this facility will allow our clients to fully maximize its benefits.”

During the program, Mr. Christian Ericson B. Soriano, Head of the Data Center, demonstrated the kiosk’s features and functionality. The Self-Service Kiosk currently supports eight client transactions, including requests for certified true copies or photocopies of documents, pre-filing of complaints, case status inquiries, filing of requests for assistance under the Single-Entry Approach (SEnA) program, viewing of an interactive map of the NLRC Main Office and NCRAB, ticket queuing, and access to information under the Citizen’s Charter and frequently asked questions (FAQs).

Through the Self-Service Kiosk, clients can complete transactions more efficiently, avoid long queues, and save valuable time. The initiative also forms part of the Commission’s broader digitalization efforts and its compliance with the Ease of Doing Business and Efficient Government Service Delivery Act.

The NLRC Self-Service Kiosk is now available for public use at the NLRC Main Office and NCRAB.

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